1. Kloo Help Center
  2. Invoice and PO management

Invoice attachment issues: solutions and workarounds

Navigating inconsistencies with ease

1. File format and size issues:

Issue: Receiving errors related to file format or size when attaching invoices.

Resolution Steps:

  • File Formats: Ensure your invoice files are in supported formats (e.g., PDF, JPG).
  • Size Limits: Confirm that the file size does not exceed the specified limits. If necessary, compress larger files before attaching. You can also try taking a screenshot of the invoice and uploading it that way.

2. Attachment uploading slowly:

Issue: Invoices taking an extended time to upload.

Resolution Steps:

  • Check Internet Connection: Ensure a stable and high-speed internet connection.
  • File Optimization: Compress large files or consider breaking them into smaller segments for faster upload.

3. System compatibility issues:

Issue: Difficulties in attaching invoices due to system compatibility.

Resolution Steps:

  • Browser Compatibility: Verify that you are using a supported and up-to-date web browser.
  • System Updates: Ensure your operating system and software are updated to the latest versions.

4. Password-protected invoices:

Issue: Trouble attaching invoices that are password-protected.

Resolution Steps:

  • Upload in a different format: If this fits within your internal policies, and there isn't highly sensitive information on the invoice, take a screenshot of the invoice after you've put the password in, and upload that.
  • Share password in audit log: Once you've uploaded the invoice, you can open up the invoice card and scroll down to select 'View audit log'. Then add the password as a comment, so that the approver is able to view the invoice fully. 

Contacting Support:

If you've exhausted these steps and continue to face challenges with invoice attachments, our dedicated support team is here to assist you. Reach out to support@getkloo.com for prompt and personalized guidance. Alternatively, drop us a message on Live Chat.