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Not receiving OTPs? Switch on WiFi calling on your phone

Don't let cellular network issues prevent you from receiving the OTP required to log into to Kloo

Why WiFi calling?

WiFi Calling is a valuable feature that allows your phone to send and receive calls and texts over a WiFi connection, bypassing the need for a cellular network.

This guide provides detailed instructions on how to enable WiFi Calling, specifically for Apple iPhone users. While steps for other manufacturers' devices (like Samsung, Google, and Huawei) may vary, the general process should be similar.

Instructions for Apple iPhone users

  1. Open the Settings app
  2. Scroll down to tap on Phone to access your call settings
  3. Select 'Wi-Fi Calling'
  4. Toggle on 'Wi-Fi Calling on This iPhone'

Upon enabling WiFi Calling, you may be prompted to enter or confirm your emergency address. This is a safety requirement to ensure emergency services can locate you if you dial emergency numbers without cellular service. Fill in the necessary information and proceed.

After setting your emergency address, WiFi Calling should activate within a few minutes. You'll know it's active when you see "Wi-Fi" beside your carrier's name in the phone's status bar.

Additional notes

  • Carrier support: Ensure your mobile carrier supports WiFi Calling, as this feature might not be available with all carriers or in all regions.
  • Device compatibility: WiFi Calling is available on most modern smartphones. If you're using a device from another manufacturer (Samsung, Google, Huawei, etc.*), the steps to enable WiFi Calling should be similar: look for the WiFi Calling option within the Settings app, typically under "Connections" or "Network & Internet."


*The steps for Android devices will generally follow one of the below steps:

  • Settings > Network & Internet > Mobile network > Advanced > WiFi Calling
  • Settings > Connections > WiFi Calling
  • Settings > Wireless & Networks > More > WiFi Calling